Pricing and Purchase
I. Pricing Policy
1. PURPOSE
L'EMISTRY is committed to maintaining transparency regarding product prices and all related charges so customers can make informed purchasing decisions.
2. PRODUCT PRICES
All prices displayed on the website are the applicable prices at the time the customer places an order.
Depending on the product, L'EMISTRY will clearly indicate whether the listed price:
- Includes Value Added Tax (VAT); or
- Excludes VAT (where specifically stated).
This information will be displayed on the product page or the sales invoice.
3. SHIPPING FEES
Shipping fees are not included in the product price unless otherwise specified by L'EMISTRY.
Shipping charges are calculated based on:
- Delivery address;
- Package weight and dimensions;
- Shipping carrier;
- Free shipping promotions (if applicable).
Applicable shipping fees will be displayed before the customer confirms payment.
4. ADDITIONAL CHARGES
In addition to the product price and shipping fee, customers may incur additional charges where applicable, including:
- Express delivery fees;
- Special packaging fees;
- Cash-on-Delivery (COD) service fees charged by the shipping carrier;
- Taxes or other fees required by applicable law.
All applicable charges will be disclosed before the order is confirmed.
5. PRICE CHANGES
L'EMISTRY reserves the right to adjust prices due to:
- Promotional campaigns;
- Changes in procurement costs;
- Market fluctuations;
- Business policy adjustments.
The applicable price shall be the price displayed when the customer completes the order.
Confirmed orders will not be subject to price changes unless otherwise agreed by both parties.
6. SERVICE FEES
Lemistryfragrance.com is an official online store and does not charge customers any fees for account registration, account maintenance, order processing, or general website usage unless otherwise specified under a particular promotional program.
Should additional service fees apply in the future, all fees, calculation methods, and effective dates will be publicly announced on the website before implementation.
7. CONTACT INFORMATION
- Website: lemistryfragrance.com
- Hotline: 0367 673 361
- Email: info@lemistryfragrance.com
II. Payment Methods
1. Cash Payment
Payment upon delivery
2. Bank Transfer
- Account holder: HO KINH DOANH L’EMISTRY
- Bank: MBBANK
- Account number: 60367673361
(*) Transfer content: Phone number of buyer.
(**) After receiving the transfer, we will confirm with the customer within 12 hours at the latest.
3. Payment through Momo E-wallet
Including Buy Now Pay Later on Momo
III. Eligibility and Limitation
1. PURPOSE
To ensure compliance with applicable laws and protect the legitimate rights and interests of customers, L'EMISTRY publishes the following conditions and limitations governing the sale of products and services through this website.
2. SERVICE AVAILABILITY
The website accepts online orders 24 hours a day, 7 days a week.
Orders are normally processed:
Monday through Saturday;
During business hours or according to the Company's operating schedule.
Orders placed outside business hours or on public holidays will be processed on the next business day.
Certain products may require additional preparation time or pre-order arrangements, which will be clearly communicated.
3. DELIVERY COVERAGE
L'EMISTRY delivers products to locations supported by our shipping partners.
For the following areas:
- Islands;
- Remote areas;
- Rural areas;
- Locations with transportation restrictions,
Delivery times may be extended, or L'EMISTRY reserves the right to decline delivery where fulfillment cannot reasonably be ensured.
4. CUSTOMER ELIGIBILITY
Customers placing orders must:
- Have full legal capacity to enter into civil transactions under applicable law;
- Provide complete and accurate order information.
For products subject to age restrictions or industry-specific regulations (if applicable), customers must satisfy all legal requirements before purchasing.
5. QUANTITY RESTRICTIONS
L'EMISTRY reserves the right to impose:
- Maximum quantities per order;
- Purchase limits under promotional programs;
- Purchase limits per customer to ensure product availability and fairness for all consumers.
Any applicable limitations will be clearly stated on the product page or within the promotional terms.
6. AVAILABILITY OF PRODUCTS AND SERVICES
L'EMISTRY endeavors to ensure continuous availability of products and services.
However, supply may be interrupted or temporarily suspended due to:
- System maintenance;
- Technical failures;
- Power outages or Internet disruptions;
- Natural disasters;
- Epidemics or pandemics;
- Fire;
- War;
- Government orders;
- Other force majeure events.
Where possible, customers will be notified promptly, and L'EMISTRY will make reasonable efforts to protect customers' rights in accordance with applicable laws.
7. RIGHT TO REFUSE SERVICE
L'EMISTRY reserves the right to reject or cancel an order where:
- Customer information is inaccurate;
- The customer cannot be contacted for order verification;
- The product is out of stock;
- Fraudulent activity is suspected;
- Pricing errors occur due to system malfunction;
- The customer violates the website's purchasing policies;
- Other circumstances permitted under applicable law.
If an order is cancelled due to an error on the website's part, the customer will be notified and any payment already made will be fully refunded where applicable.
8. CONTACT INFORMATION
- Website: lemistryfragrance.com
- Hotline: 0367 673 361
- Email: info@lemistryfragrance.com
