Privacy policy

Data Privacy

1. PURPOSE OF COLLECTION PERSONAL INFORMATION

The purpose of collecting customer information is aimed at issues such as:

Customer support: purchasing, payment, and delivery.
Providing products, information, services, and support as requested by customers.
Sending notifications about our latest programs and products.
Resolving issues arising from purchases.

2. SCOPE OF INFORMATION COLLECTION

We collect customers' personal information when placing orders on the website, including: Full name; Email address; Phone number; Address.

3. INFORMATION RETENTION PERIOD

Customer personal data will be stored until a request for deletion is made or the customer logs in automatically and performs the deletion. In all other cases, customer personal information will be kept confidential on Lemistryfragrance.com's servers.

4. INDIVIDUALS OR ORGANIZATIONS MAY ACCESS THAT INFORMATION

For conversion activities, information such as name, address, and phone number will be provided to facilitate the delivery of goods.
For company employees, there will be dedicated departments to provide customer care during product use.
Programs that are linked, jointly implemented, or designed outside the objectives stated in Section 1 will always apply to individuals requiring confidentiality of information.
Legal requirements: We may disclose personal information if required by law and if such disclosure is reasonably necessary for legal processes.

Business Transfer (if applicable): In the event of a merger or consolidation of all or part of a company with another company, the buyer will have access to information that we store and maintain, including personal information.

5. ADDRESS OF THE UNIT COLLECTION AND MANAGING INFORMATION

Business name: L’EMISTRY Business Household
Tax ID: 077097002403
Date of issuance: July 21, 2025
Issuing authority: People's Committee of Ba Ria Ward, Ho Chi Minh City
Address: 118 Bach Dang Street, Ba Ria Ward, Ho Chi Minh City
Phone: 0367 673 361
Email: info@lemistryfragrance.com

6. METHOD & TOOLS

If customers have any requests regarding access to and editing of provided personal information, they can:

Call directly to the phone number: 0367 673 361
Send an email to: info@lemistryfragrance.com

Subsequent receiving and processing mechanism: Entertainment users decide to contact regarding the use of information Personal information provided to the wrong target or outside the stated scope:

At Lemistryfragrance.com, protecting your personal information is very important. You must ensure that the information you provide to us will be kept confidential. Lemistryfragrance.com is committed to not sharing, selling, or renting your personal information to anyone else. Lemistryfragrance.com is committed to using your information only in the following reasonable cases:

Improving the quality of service for customers.
Resolving disputes and decommissioning within 3 days of receiving the information.
When required by law.

Lemistryfragrance.com understands that protecting your personal information is also our responsibility. Therefore, in any reasonable case, if you have any questions or concerns regarding Lemistryfragrance.com's privacy policy, or regarding the misuse or violation of your personal information, please contact us via hotline 0367 673 361 or email: info@lemistryfragrance.com for direct assistance.